The health and safety of our employees and their families, our agents, our policyholders, the community, and all others who are partners in our business are our highest priorities.  A few important notes related to premium payments:

 

  • You will continue to receive billing invoices reflecting the current amount due; however, if your policy is scheduled to cancel or non-renew for non-payment of premium, we are automatically suspending the cancellation through May 31, 2020 to afford more time for payment.
  • We are proactively waiving all late fees and reinstatement fees on payments received effective through May 31, 2020.

 

  • If you have questions about your billing due to Covid-19 hardships, we encourage you to contact us and we will work with you on finding an alternate solution. We have set up a phone number and email address dedicated solely to help you through this.

Call us at 570-746-9519 during business hours

Email us at This email address is being protected from spambots. You need JavaScript enabled to view it.

 

As our communities continue to feel the impact of COVID-19, also known as Coronavirus, Tuscarora Wayne Insurance Company (TW) has taken precautionary measures to ensure business continuity. TW has moved most employees to a remote work solution and are operating business as usual. For customers near our office location who wish to drop-off payment, please use the drop box located outside our front door as we are limiting visitors into the building.  We recommend making payment electronically- click here to do so.

Following guidance from the Centers for Disease Control (CDC) and other public health organizations, we have developed action and response protocols at our offices to maintain a safe environment. These action plans and protocols will enable our staff to provide the continuous operation of critical systems and functions while minimizing the potential health risks associated with the virus. TW remains committed to providing excellent service standards to our agents, policyholders, and community. 

TW encourages small business owners to visit the U.S. Small Business Administration link below to learn more about possible government assistance for your business(s).
https://www.sba.gov/funding-programs/loans/paycheck-protection-program-ppp

Thank you for your continued relationship and business with TW.

 

 

Did You Know?

In dealing with claims, TW relies on a network of adjusters with Chief Claims Officer Dave Schweitzer at the helm. Schweitzer says there were about 2,200 claims between TW and Keystone National Insurance Company in the previous year, with in-house adjusters handling about 58 percent of them. The rest are handled by independents, a number of whom have draft authority of up to $5,000 for quick payment of damages.